Terms of Service
These terms govern your use of Crimson Video (the “Service”), an embeddable product-video widget for online stores. By creating an account and ticking the acceptance box, you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.
1. The Service
Crimson Video lets you upload short product videos, and serves them to visitors of your own store through a script you embed. We host, transcode and deliver the videos; your store pages and your relationship with your visitors remain yours.
2. Your content
You keep all rights in the videos you upload. You grant us the licence needed to operate the Service: to store, transcode, cache and deliver your videos to visitors of the pages you embed them on. You are responsible for having the rights to everything you upload, including music, footage and the likenesses of people appearing in it.
After transcoding, we delete the originally uploaded file and retain the transcoded renditions, together with a technical record (including a cryptographic hash) of what was uploaded. See the Privacy Policy for what we keep and for how long.
3. Acceptable use
Your use of the Service is subject to the Acceptable Use Policy, which forms part of these terms. In short: product videos for your own store, nothing unlawful, nothing you lack rights to, and no use of the Service as a general-purpose file host.
4. Suspension and removal of content
We may suspend a video, or an account, where we have reason to believe it infringes the law or these terms — including on receipt of a substantiated notice from a rights holder or an authority, or where our automated checks find that an uploaded file is not a playable video. When we do, we will tell you what was suspended, on what ground, the facts relied on, whether the decision was automated, and how to contest it. A suspension can only be lifted by us; the notification you receive explains how to respond.
5. Repeat infringement
We operate a repeat-infringer policy. An account that accumulates three valid copyright strikes within any rolling twelve-month period will be terminated. A strike is voided if a counter-notice you submit succeeds, or if the underlying notice is withdrawn.
6. Fees
Plans and prices are stated on the pricing page at the time you subscribe. Fees are billed in advance and are non-refundable except where the law requires otherwise. We may change prices with at least 30 days' notice, effective from your next billing period.
7. Availability and support
The Service is provided on an “as available” basis. We work to keep it reliable — including the ability to disable a shipped widget version that turns out to be faulty — but we do not guarantee uninterrupted availability, and the widget is designed to fail silently on your pages rather than break them.
8. Liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
9. Termination
You may cancel at any time from the dashboard; cancellation takes effect at the end of the paid period. We may terminate for material breach of these terms, including under the repeat-infringer policy in section 5. On termination we delete your videos in accordance with the retention periods in the Privacy Policy.
10. Changes to these terms
Material changes will be presented for acceptance in the dashboard before they apply to you. Every version remains permanently available at its own address, and your acceptance records name the version you agreed to.
11. General
These terms, the Acceptable Use Policy and the Privacy Policy are the entire agreement between us regarding the Service, and supersede any statement on the marketing site or elsewhere. If a provision is found unenforceable, the remainder stands. These terms are governed by the law of [governing law — to be completed], and disputes belong to the courts of [venue — to be completed].
Contact
Questions about these terms: abuse@crimsonwren.com. Content reports: /legal/report. Business identity: see the imprint.